Privacy Policy

This Privacy Statement covers the privacy practices that SYNERGY IT SOLUTIONS employs when providing support, consulting, or hosting services (the “Services”) to SYNERGY IT SOLUTIONS clients through SYNERGY IT SOLUTIONS’s Software products and Software-as-a-Service solutions (“Software Offerings”). SYNERGY IT SOLUTIONS established this Privacy Statement to clarify SYNERGY IT SOLUTIONS’s role as a processor where SYNERGY IT SOLUTIONS processes services data on behalf of SYNERGY IT SOLUTIONS clients through SYNERGY IT SOLUTIONS’s Software Offerings.

Services data (“Services Data”) is data that SYNERGY IT SOLUTIONS is provided access to in connection with the Software Offerings and the related Services, such as data accessed through a Software-as-a-Service environment or data accessed through test, development and production environments. SYNERGY IT SOLUTIONS treats Services Data in accordance with the terms and conditions set forth in the SYNERGY IT SOLUTIONS agreement for the Software Offerings and related Services with the SYNERGY IT SOLUTIONS client.

Services Data Use. Services Data may be accessed and used to fulfil the requirements specified in the SYNERGY IT SOLUTIONS customer agreement for Services or Software Offerings. SYNERGY IT SOLUTIONS technical staff may require periodic access to Services Data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of Services Data created as a necessary part of this process are only maintained for time periods relevant to those purposes. SYNERGY IT SOLUTIONS may also be required to provide personal information to comply with legally mandated reporting, disclosure or other legal process requirements. SYNERGY IT SOLUTIONS reserves a limited right to disclose any personally identifiable information we receive if required by law or valid order of a court or other governmental authority, or if needed to protect the health and safety of SYNERGY IT SOLUTIONS employees, a client’s employees, or the general public.

SYNERGY IT SOLUTIONS may transfer and access Services Data globally as required for the purposes specified above. If SYNERGY IT SOLUTIONS hires subcontractors to assist in providing Services, their access to Services Data will be consistent with the terms of the relevant SYNERGY IT SOLUTIONS customer agreement and this SYNERGY IT SOLUTIONS Software Products and Software-as-a-Service Privacy Statement.
SYNERGY IT SOLUTIONS does not use Services Data except as stated above or as provided in the relevant SYNERGY IT SOLUTIONS customer agreement. SYNERGY IT SOLUTIONS may process Services Data, but does not control a SYNERGY IT SOLUTIONS client’s information collection or use practices for Services Data. If an SYNERGY IT SOLUTIONS client provides any Services Data to SYNERGY IT SOLUTIONS, the client is responsible for providing any notices and/or obtaining any consents necessary for SYNERGY IT SOLUTIONS to access and use Services Data as specified in this statement and the SYNERGY IT SOLUTIONS customer agreement.
SYNERGY IT SOLUTIONS’s access to Services Data is based on job role/responsibility. Services Data residing in SYNERGY IT SOLUTIONS hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. As SYNERGY IT SOLUTIONS clients control access to Services Data by its end-users, end-users should direct any requests related to their personal information to SYNERGY IT SOLUTIONS clients.

Certain SYNERGY IT SOLUTIONS Software Offerings may provide SYNERGY IT SOLUTIONS clients the ability to collect personal information, via cookies and other technologies, from their end-users. SYNERGY IT SOLUTIONS clients should seek their own legal advice about any laws applicable to their collection of such information, so that SYNERGY IT SOLUTIONS clients can be sure that they are complying with those laws, including providing any required notices and obtaining any required consents.

Modifications to Statement. SYNERGY IT SOLUTIONS reserves the right to modify or supplement this SYNERGY IT SOLUTIONS Software Product and Software-as-a-Service Privacy Statement at any time. The most recent version of the SYNERGY IT SOLUTIONS Software Product and Software-as-a-Service Privacy Statement will appear on this website with the relevant modification date. If you have any questions about this Privacy Statement or the practices of this site, you can contact: Software Group Corporate Privacy